Here is a list of some of the questions we get asked most often. If you don’t find your question here, call us 518.827.5211 or send us an email.
General
Fiber
- Fiber Connectivity 101 & Troubleshooting
- How do I order or change my service?
- How do I set up Watch TV Everywhere?
- I have a service issue.
- I need the manual for my Motorola HD DVR
- Is there a quick guide for my TiVo?
- What Cable TV Channel Line Ups are available?
- Where is Fiber Service available?
- Why Fiber?
- WiFi 101 & Bandwidth
- WiFi 101 & Router Placement
Internet
- Additional Email Tidbits
- Can I connect more than one computer/device to my internet service?
- Can I use my own wireless router with MIDTEL DSL or Direct Fiber Internet Service?
- How Do I Access my MIDTEL Email Account?
- How do I access the virtual mail system for my Domain?
- How do I Reset My Email Password?
- How do I run a speed test?
- I have a service issue.
- What are MIDTEL’s Domain Name Servers?
- What Server Settings do I use with MIDTEL’s email service?
- WiFi 101 & Bandwidth
- WiFi 101 & Router Placement
Cable TV
- How do I set up Watch TV Everywhere?
- I have a service issue.
- I need the manual for my Motorola HD DVR
- Is there a quick guide for my TiVo?
- Using my Tube TV with Digital Cable TV Channels
- What are Cable TV Sun Outages?
- What Cable TV Channel Line Ups are available?
- When I turn my TV on, it is one or two hours behind, why?
- Why is my Cable TV Pricing increasing?